Privacy Statement (UK)

Last updated: 3 November 2026

This statement explains what personal information Invisio Solutions collects through invisiosolutions.com and our Instagram and Facebook accounts, why we collect it, how long we keep it and what you can ask us to do with it. It applies to visitors in the UK and everywhere else.

Who we are

Invisio Solutions Ltd is the controller of your personal information. We are a private limited company registered in England and Wales under company number 11500023. Our office is at 22 Saddler's Park, Eynsford, Dartford, DA4 0HA, United Kingdom, and our registered office is the address shown on Companies House.

For anything about your data, email [email protected]. We reply within one working day.

What we collect and why

You send the contact form

What we collect: Name, email, website, project type and message. Also the page you sent it from, the site that referred you, the campaign or ad that brought you (if any), your device, browser, operating system and IP address.

Why: To reply, quote and plan the work, and to see which pages and campaigns bring enquiries.

Legal basis: Legitimate interests; steps you ask us to take before a contract.

You book a call

What we collect: Name, email, phone number (if given), notes and the time you choose.

Why: To hold the call, send the invitation and reminders.

Legal basis: Steps you ask us to take before a contract.

You unlock a free prompt

What we collect: Email, which prompt you asked for, where you came from, and your newsletter choice.

Why: To email you the link to the full prompt.

Legal basis: Legitimate interests (providing what you asked for).

You comment a keyword or message us on Instagram or Facebook

What we collect: Your Instagram or Facebook user ID for our account, your username and name, whether you follow us, the comment or messages you send, and the website and email you give us.

Why: To send you what you asked for (a prompt link, a complimentary website audit or an automation plan) and to reply.

Legal basis: Legitimate interests; steps you ask us to take before a contract.

You say yes to our monthly email

What we collect: Email and the exact wording you agreed to.

Why: To send our newsletter with tips and new prompts.

Legal basis: Consent, which you can withdraw at any time.

You become a client

What we collect: Contact, billing and project details.

Why: To deliver the work, invoice and keep accounts.

Legal basis: Contract; legal obligation.

You browse the site

What we collect: Page views counted on our own server without cookies, and analytics and advertising tools only if you accept them.

Why: To understand which pages help people, and which ads bring enquiries.

Legal basis: Legitimate interests for the cookieless count; consent for the rest (see our Cookie Policy).

We never sell your information, and we do not use the details you give us in a form or a message to target you with ads.

Our Instagram and Facebook assistant

Some of our videos say "Comment the word AUDIT" (or another keyword). When you do, an automated assistant on our website reads the comment through Meta's official API, sends you a private message, and replies under your comment to say it has done so. Nothing happens unless you comment the keyword or message us first.

• For a free prompt, it may check whether you follow our account, then sends you a link to the prompt on our website.
• For a complimentary audit or plan, it asks for your website, your email and whether you would like our monthly email. Your answers create a request that a member of our team reviews.
• Any other message is left for a person on our team to answer.
• Type STOP at any point and the assistant stops asking questions.

Meta processes these messages under its own Instagram and Facebook privacy policies. On our side we keep the progress of a half-finished conversation for up to 30 days, a short technical log of recent assistant activity (the latest few hundred events) to fix problems, and any request you complete for as long as we keep enquiries (see below).

Who we share it with

We use a small number of providers to run the business. They only process your information on our instructions:

• Amazon Web Services (hosting this website and its data) and Cloudflare (security and delivery)
• Our email provider, to send and receive email
• Google, for reCAPTCHA spam protection on forms and, only if you accept, Google Analytics and Google Ads
• Leadinfo and Ahrefs Web Analytics, only if you accept analytics
• Meta (Instagram and Facebook), for messages on those platforms
• Mailchimp, if you join our monthly email

Some of these providers process data outside the UK, including in the United States. Where they do, the transfer is covered by UK adequacy regulations (including the UK-US data bridge) or the UK International Data Transfer Addendum.

We may also share information if the law requires it, or with professional advisers such as our accountants.

How long we keep it

• Enquiries, bookings and audit or plan requests: up to 2 years after our last contact, unless you become a client
• Client records: 6 years after the end of the work, for tax and accounting
• Newsletter: until you unsubscribe
• Half-finished Instagram or Facebook conversations: up to 30 days
• Cookieless page-view counts: up to 2 years, with the IP address scrambled daily so it cannot be read back

Your rights

You can ask us to give you a copy of your information, correct it, delete it, restrict or object to how we use it, or send it to another organisation. You can withdraw consent (for example to our monthly email) at any time. Email [email protected] and we will respond within one month.

If you are not happy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put it right first.

How to delete your data

To have us delete what we hold about you, including anything collected through our Instagram or Facebook assistant:

1. Email [email protected] with the subject "Delete my data", or send the message "Delete my data" to @invisiosolutionsuk on Instagram or to Invisio Solutions Ltd on Facebook.
2. Tell us the email address, Instagram username or Facebook name you used, so we can find your records.
3. We delete your conversation history, requests and any newsletter subscription within 30 days and confirm by reply.

We may keep the minimum needed to show we have honoured your request, or records we must keep by law (such as invoices). Messages also stay in your own Instagram or Facebook inbox until you delete them there.

Children

Our services are for businesses. We do not knowingly collect information from anyone under 16.

Keeping it safe

Our systems use encrypted connections, access is limited to the people who need it and protected by two-factor authentication, and secret keys are stored on the server only.

Changes

We will update this page when the way we handle personal information changes, and change the date at the top.